Job Details

dormakaba is seeking a Field Service Technician as a remote position

Location:

• Remote- Detroit, Las Vegas, Orlando, or West Coast region

Position overview:

• Supervises lock installations 
• Troubleshoots and checks functionality of equipment to evaluate system performance is operating correctly
• Trains property personnel on systems
• Configures and installs client workstations (encoders and software) in complex network set-up configurations
• Assists property to get Property Management Systems (PMS) setup and PMS provider to establish an interface connection
• Installs and changes all recalled products in the field
• Establishes network setup with the IT Team of each property and assigns each IP address to a device
• Installs the Company messenger system
• Conducts pre-arrival calls and schedules site visits
• Travels to beta sites for hardware and software issues and/or upgrades
• Leads certified installers on projects and keeps trace of required resources and material
• Gathers design information for technical support for property to get new configuration system
• Arranges and confirms all travel itineraries with management and customers

Critical success factors:

• Strong customer service skills
• Ability to synthesize complex or diverse information
• Capacity to problem solve a variety of issues
• Desire to improve and promote quality
• Willingness to participate in a team
• Exceptional leadership skills that allows for successful project management

Education/Experience requirements:

• High school diploma/GED (required)
• 2-3 years of technical networking/troubleshooting experience

dormakaba is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. dormakaba is an Equal Opportunity Employer. dormakaba is an Equal Employment Opportunity employer. (EEO/AA/M/F/D/V) dormakaba does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company absent a signed agreement with approved Talent Acquisition dormakaba representative.