Key Responsibilities:

• Inspirationally lead retail stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit.
• Coach and develop District Managers to ensure high quality Multi-Store Management performance and to build a talent pool for higher Operations roles.
• Ensure a leading shopping experience and continuously maximise profitability from the store portfolio, in conjunction with key stakeholders, including the Retail Consumer Excellence Director  and the EMC Consumer Excellence Team.
• Manage and control operational expenses (OPEX) in line with the Market retail budget.
• Manage and control inventory levels, shrinkage and stock accuracy across the stores as per targets set.
• Make recommendations to the Retail Consumer Excellence Director  on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs.
• Create and drive a high performance culture across the Market by setting clear expectations and targets analysing stores’ performance, holding District Managers accountable and giving appropriate and prompt feedback.
• Adhere to Global standards for all retail marketing, visual merchandising, training, and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance.
• Identify and communicate Market needs and best practices to the Retail Consumer Excellence Director and EMC Consumer Excellence Team.
• To work closely with HR, VM, Retail Marketing and B&M to ensure optimal service to the stores by ensuring service to field and stores is a cultural priority and a reality.
• Work with the real estate team to ensure we deliver the best locations for the brand.
• Drive compliance with all Retail Consumer Excellence standards, taking Market requirements into account, unless legally prohibited from doing so.

Knowledge, Skills and Abilities:

• Minimum of 7 years’ experience in the sales across Retail and Wholesale (in international companies), with an operational background and experience.

• Strong leadership & management skills [diverse teams], with a minimum of 4 years’ experience of leading diverse teams and promote collaboration.

• Structured, organized and with strong ability to prioritize.

• Drive integrity and compliance to ensure sustainability.

• Drive excellence on execution and a customer centric approach to build a sustainable business.

• Expert understanding of local Markets’ consumers, accounts environment.

• Excellent communication skills including impactful presentation skills, influencing, negotiating and change management.

• Strong analytical skills and attention to detail.

• Advanced numeracy and literacy, with good IT skills (MS Office: Word, Outlook, Excel, PowerPoint).

• Fluency in English and Russian.

Requisite Education and Experience / Minimum Qualifications:

• University degree in business with marketing and sales focus

We offer:

• Official employment in accordance with the Labour Code of Kazakhstan.
• Fixed salary + annual bonus.
• Hybrid work schedule (remote format/work from the office).
• Flexible working hours (from 8-10:00 to 17-19:00).
• Medical insurance.
• Partial meal compensation.
• 40% discount on company products.
• Corporate development programs (career opportunities in various departments of the company, including relocation to other countries).