Purpose & Overall Relevance for the Organisation:

This role is responsible for maximizing the profitability of Market Europe Consumer Direct Retail by ensuring that all Omnichannel services and their sub-initiatives are managed effectively end-to-end involving all key stakeholders to deliver a best-in-class consumer journey and drive performance excellence.

Key Responsibilities:

• Managing the pilot and implementation of key Omnichannel initiatives across Market Europe.
• Drive the implementation of an effective and efficient demand management process to deliver enhancements to established solutions based on operational performance and market needs.
• Develop an appropriate change management strategy to lead change in the market organization.
• Ensure best-in-class Omnichannel performance for consumers and stores as well as target achievement of key KPIs by implementing best practices and utilizing operational reports, monitoring mechanisms and competitions.
• Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solution.
• Deliver documentation of all key initiatives and make it easily available for the organization. Prepare and update local guidelines based on market requests.
• Organize and facilitate required meetings to inform and motivate the organization for the assigned key initiatives.
• Understand, consolidate, and represent the business interests of the Market as an ‘ambassador’ towards global counterparts.
• Reviewing all existing policies and standards and provide necessary updates on a regular basis according to new systems and tools.
• Lead the Europe Champions Program and sustain excellence in securing change agents in the markets that act as key catalysts and ambassadors for change in Omnichannel and Digital Retail.
• Support the overall Retail & Consumer Excellence Team for other key initiatives as assigned by reporting line manager(s).

Authorities:

• N.A.

Key Relationships:

• Consumer Direct teams – eCom, Franchise, Retail
• Retail Operations
• Retail Training
• IT
• SCM
• DSS
• Marketing
• Merchandising
• Human Resources
• Cluster Retail Teams

Knowledge, Skills and Abilities:

• Influencing skills
• Ability to work effectively within a team environment and under pressure
• Strong analytical skills and an innovative thinker
• Good planning, communication and presentation skills, with the ability to work and deliver in changing environments.
• Solid project management skills from initiation to closure
• Analytical mindset and an innovative thinker
• Advanced user of MS Office suite of products
• Fluent in English
• Additional languages are an advantage.
• Geographically mobile

Requisite Education and Experience / Minimum Qualifications:

• University degree and/or commercial training in Finance, Accounting, Economics, Marketing or Sales is preferred (or similar business experience)
• Minimum 4 years Retail experience
• Experience in Omnichannel or Digital Retail is an advantage.