Account Manager China (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

With a strategic roadmap our global sales organization is able to ensure the highest level of consulting, delivery and operational excellence. Furthermore, the kind of top level standards is ensured by applying the global standard methodologies and data-driven quarterly business reviews (QBR) with the clients.

POSITION

We are looking for a Shanghai based Account Manager China (all genders) who could manage business and lead negotiations with major local accounts, find new ways to support customers' travel processes and increase share of wallet.

CHALLENGE

• Grow the annual revenue from within our high level B2B customer base through a detailed understanding of their strategic business travel requirements and the optimization of our HRS STAY, WORK and PAY solutions 
• Develop a trusted advisor relationship with key accounts, stakeholders and executive sponsors across multiple disciplines within your customer base.
• Ensure the timely and successful delivery of HRS solutions according to customer needs and objectives
• Manage projects of all new customer implementations and oversee the operational running of all accounts on a day to day basis
• Manage and lead negotiations with local accounts and find new ways to support customers' travel processes and increase share of wallet
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics, monitor and analyze customer's usage of our product
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Liaise between the customer and internal teams
• Work closely with international colleagues to ensure international roll outs of customers
• Maintain a high level of product portfolio knowledge and the benefits for customers as well as other relevant information such as market trends, strategy, competitors, pricing.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Several years of commercial experience in a comparable position in the technology consulting, SaaS enterprise sales, payment or similar software industry with focus on high-level executives
• Experience in working in a sales role or consultative approach for several years, preferably building a network of relationships and technical knowledge within the B2B enterprise sales with focus on large enterprise segment
• Ability to understand the strategic goals of the Prospect, beyond the scope of travel, in the different areas of digitization, automation, sustainability, security, safety, innovation, system’s integration, data protection, employment’s philosophy. By using MEDDPICC methodology be able to identify metrics, economic buyer, decision criteria, decision process, paper process, customer's pain, competition, champion
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Strong stakeholder management skills
• High self-motivation and able to thrive and succeed in a results-driven environment
• Ability to analyze and interpret complex customer data and using CRM systems as part of the daily role 
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Ability to cope with pressure and to work to tight deadlines while managing customer expectations and internal resources
• Good communication skills with fluency in English and Mandarin, spoken and written

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include a bonus.