• Minimum 3 years of demonstrable experience in a similar position
• Ability to communicate in english (B2 or higher)
• Experience in the resolution of technical incidents on-site and at the user location
• Good communication skills, good presence and easy to deal with users
• Experience in a corporate and/or multinational environment is valuable

As part of the on-site technical service, you will be responsible for user interventions.

Thanks to your technical background, you are familiar with the following items:

• Laptops, desktops, tablets
• Workstations, servers, network devices
• Desktop and cell phones (Android and iOS)
• Printers
• IP addressing
• Network devices
• Active Directory
• VIP support
• SCCM
• Ticketing tools (Service Now)

With the help of a ticketing tool such as service now or ITtool, you can work on :

• Remote system control
• Software installation
• Troubleshooting and fault resolution
• Hardware maintenance (screen, motherboard, etc.)
• Resetting computers and hard disks
• Backup and restoration of user data, settings and related system administration activities
• Wifi and software troubleshooting

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.